Customer Service Assistant
- Post Date:6th April 2018
- Career Level OthersExperience 1-2 Years
Customer Service Assistant | IKEA | YAS Island, Abu Dhabi
Location: Abu Dhabi, AE
Company: Al Futtaim Private Company LLC
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
About the Job:
• Receives and inspects all incoming goods from HD front desk and reconciles with home delivery documents as per the company policy, system and procedure
• Ensures to log each home delivery documents before goods are pushed to the loading bay
• Receives after sale goods from the home delivery team
• Post, file and reconciles all completed home delivery documents
• Prepares and submit department KPI’s reports
• Ensures all productivity measures are in place.
• Ensures to follow up advance payment from Admin office
• Prepares and submit staff monthly payroll report to HR Connect as per the company payroll procedures
• Budget awareness
• Process customers after sale job as per the company system and procedures
• Ensures all customers’ queries are attended to in a professional manner
• Provide excellent customer service at all times
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.