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Customer Service Representative

Customer Service Representative

  • Post Date:11th March 2018
  • Views52
0 Applications
  • Career Level Others
    Experience 2-5 Years
Abu Dhabi - United Arab Emirates
Job Description

Date: 11-Mar-2018

Location: Abu Dhabi, AE

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.




Come join us to live well, work better, and be the best.

About the Position

As part of our Hertz CSR Team, you will be responsible to improve overall customer satisfaction by ensuring that the customer is dealt within a pleasant and professional manner by adhering to agree with the Hertz standards concerning vehicle delivery & collection, service & maintenance, end of contracts, exchanges and transfers. You are also expected to ensure that all policies and procedures relating to customer query handling and complaints resolution are strictly adhered in order to meet the expectations of the customers.

You will be part of our Hertz operations based in Abu Dhabi, reporting to the Customer Service Supervisor. You are also required to assist in preparing reports such as daily vehicle inventory, fleet on replacement, Hertz emergency roadside assistance, vehicle off hire, vehicle aging and etc. to improve overall efficiency of the department.

About You
You should have at least a minimum of 2 years’ experience in a customer service role preferably in an automotive company and holding a diploma or college degree. Candidate is preferred to have a driving license and an Arabic speaker would be ideal. You should have the ability to build and maintain friendly, warm relationships with customer. You should have excellent communication skills and the ability to use computer applications.




You should also be able to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Apply Here